GENERAL CONDITIONS OF SALE
The website baskiaproductions.com uses the Shopify Storefront API from the e-commerce platform bigwax.io for commercial transactions.
Bigwax.io is operated by Bigwax Distribution.
Article 1: Definitions
Within these General Terms and Conditions of Sale (hereinafter the “T&C”):
the term “Customer(s)” refers to the customer (individual consumer or professional)
of Bigwax Distribution and the website bigwax.io (hereinafter the “Website”).
The Customer must be either a legally registered legal entity under French law, an adult natural person with full legal capacity to contract, or an emancipated minor with full legal capacity to contract.
The term “Party(ies)” refers to the Customer and/or Bigwax Distribution.
The term “Service(s)” includes all services provided by Bigwax Distribution to its Customers, such as the sale of Product(s), order tracking, shipping of Product(s) to Customers, after-sales service, etc.
The term “Product(s)” refers to all products available for sale on the Company’s Website.
The term “Company” refers to Bigwax Distribution, a single-member limited liability company (SARL) with a share capital of €7,622.45, whose registered office is located at 26 rue Blaise Pascal, 79000 Niort, France, registered with the Niort Trade and Companies Register under number 429 734 494,
and represented by its Manager, Grégory Pezard.
Article 2: General Provisions
The T&C in force are those published on the Website at the time the order is placed.
They govern the contractual relationship between the Company and its Customers.
Before using the Website and placing an order for Products offered online by the Company, the Customer must create a customer account according to the procedure indicated in Article 6 of these T&C below.
The Customer acknowledges having read and unreservedly accepted these T&C at the time of placing the order.
The Customer must read and accept these T&C before making any payment and confirming the order by checking the box
“I accept the terms of sale” during the order summary stage.
The T&C are accessible via a hyperlink located near this checkbox.
The Parties agree that their entire relationship will be exclusively governed by these T&C,
and that unless there is a prior, express, and written derogation,
these T&C shall prevail over any other conditions appearing in any document issued by the Company.
These T&C may be amended by the Company at any time.
The Company reserves the right to cancel or refuse any order from a Customer
with whom a dispute exists concerning a previous order.
Article 3: Purpose
These T&C govern the sale of Products offered online by Bigwax Distribution
(hereinafter “Bigwax Distribution,” the “Seller,” or the “Company”) and are concluded, on one hand, between Bigwax Distribution and, on the other hand,
its users and Customers who wish to purchase the Products offered for sale on the “Bigwax” website (bigwax.io)
(hereinafter referred to as the “Website”), the Company and the Customer being hereinafter collectively referred to as the “Parties.”
They define the Company’s sales conditions, including the rights and obligations of the Parties
in the context of the sale of Products to Customers on the Website.
The Company reserves the right to modify these T&C at any time and, in the event of modification,
any new order will be subject to the T&C in force on the date of the order,
provided that the Customer has been informed of and has accepted them beforehand.
If any clause of these T&C cannot be applied,
the Customer and the Company agree that their relationship will be governed by recognized practices and customs in the field of distance selling, as defined by French law, legal doctrine, and case law,
to which the Parties expressly agree to refer for the application of these T&C.
Article 4: Products Offered for Sale
The Company offers for sale Products such as vinyl records, CDs,
phonographic media, clothing, screen prints, and more generally,
all types of products and merchandise related to the music and artistic industry, as well as Category 3 beverages.
Article 5: Availability of Products Offered for Sale
The Products offered for sale on the Website by the Company are only available
as long as they remain listed online on the Company’s Website,
it being specified that the Products remain available while stocks last.
The Company cannot be held liable if a Customer places an order for an unavailable Product.
The Company does not guarantee the availability of Products for a given period and, if a Customer places an order for a Product that becomes unavailable before it is removed from sale,
the Company will inform the Customer by email of the unavailability of the Product and the subsequent cancellation of the order.
If the Customer’s order includes multiple Products, the Company undertakes only to cancel the unavailable Product and to ship the remaining items.
If a Customer orders an unavailable Product, the Company agrees,
at the Customer’s option, either to refund the entire order amount
or to offer the Customer a credit note equal to the total amount of the order by email,
within thirty (30) days from the date of the cancellation of the order by the Company.
Article 6: Order Process
Orders can be placed online via the bigwax.io Website or by email at order@bigwax.io.
Any order for Products offered by the Company must follow the process defined below:
The Customer selects the Product(s) they wish to purchase and adds them to their cart by clicking on the “Add to cart” button.
The Customer then has the option to review their order by clicking on “My cart.”
An order summary is displayed,
showing all selected Products as well as the applicable shipping costs according to the chosen delivery method.
Once these steps have been completed and the order summary reviewed,
the Customer must fill in the requested information in the form provided for this purpose,
such as their full name, address (country, postal code, city), phone number, and email address.
The Customer will then confirm the selected Product(s) in their cart by clicking on the “Next step” button,
following the double-click order confirmation process.
Once this step is validated, a “Checkout” page summarizing the order is displayed,
where the Customer must ensure that all order details, including the shipping address, are correct.
On this same page, the Customer must check the box “I accept the terms of sale”
to confirm that they have fully understood and accepted the Company’s T&C,
which can be accessed via a hyperlink next to the checkbox. By doing so,
the Customer acknowledges having read and accepted the T&C.
The Customer may also choose not to receive the Bigwax newsletter
by unchecking the box “I agree to receive the Bigwax newsletter.”
Once this step is validated, the Customer must select the desired payment method to complete the transaction.
The Customer guarantees that they are fully authorized to use the chosen payment method.
The Company shall not be held liable for any dispute between the Customer and their banking institution,
as the general terms of the relevant payment service provider apply throughout the payment process.
Once the order is confirmed, the Customer receives a confirmation email
summarizing their order at the email address provided during the checkout process.
Article 7: Personal Data
In connection with the purchase of its Products,
Bigwax Distribution collects and processes personal data concerning the User and/or the Customer.
Such data processing is carried out in compliance
with the laws and regulations applicable to the protection of personal data, in particular Law No. 78-17 of January 6, 1978,
on Information Technology, Data Files, and Civil Liberties, as amended by Law No. 2018-493 of June 20, 2018,
Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016
on the protection of natural persons with regard to the processing of personal data
and on the free movement of such data (GDPR), as well as any other legislative or regulatory provision that may apply.
The methods for collecting and processing personal data, as well as the rights that Users and/or Customers have with respect to this data, are set out in Shopify’s Privacy Policy.
Every new User and/or Customer is invited to read and accept this document, in particular when creating their account.
Specific information is also provided on each data collection form to ensure that the User and/or the Customer is fully informed before any processing of their data is carried out.
The User and/or the Customer is also invited to review the section relating to cookies used on the Website
and/or its applications and to configure their preferences on the dedicated platform.
Article 8: Prices
The prices of the Products offered for sale on the Website are stated in euros (€)
and include the French value-added tax (VAT) in force at the time the order is recorded.
Prices do not include shipping and delivery costs or any other handling fee or eco-contribution,
which are specified to the Customer at the time of ordering and must be paid in addition, if applicable.
Regarding shipping and delivery costs, these are indicated to the Customer before confirming and paying for the order
and are included in the total amount payable by the Customer.
The Company reserves the right to close the Customer’s account in the event of non-compliance with these T&C
regarding payment for an order placed with the Company, in particular in the event of fraud, attempted fraud, or any payment incident.
The Company also reserves the right to seek compensation for any damage caused by such behavior
and to refuse any new order from a Customer involved in a current dispute.
The Company reserves the right to change its prices at any time.
Any price change will be communicated before a new order is placed,
and Products will be invoiced based on the rates in effect at the time the Customer confirms the order.
Only the prices displayed on the Website are binding between the Parties.
The Products remain the property of the Company until their full price has been paid.
Article 9: Payment Methods
To pay for their order, the Customer may choose from the following payment methods:
Bank cards: All bank cards accepted by Stripe and PayPal banking services, in accordance with Stripe and PayPal’s terms of use,
may be accepted.
Stripe and PayPal Payments: Payments may be made via Stripe or PayPal, up to seven hundred and fifty (750) euros.
For any payment made via Stripe or PayPal, the Customer’s order will be reserved by the Company
until payment has been received and the order has been validated by the Company.
If payment via Stripe or PayPal is not received within five (5) days,
the Customer’s order will be automatically canceled by the Company, without any liability on the part of the Company.
The Company reserves the right not to validate the Customer’s order and, consequently,
not to proceed with delivery if Stripe or PayPal payment has not been duly completed.
Transfers made via Stripe or PayPal must be sent to the following email address: order@bigwax.io.
The Customer must first create a Stripe or PayPal account,
noting that this process is governed directly by Stripe or PayPal’s terms of use.
The Company reserves the right not to offer one or more of the above payment methods for any reason,
including suspicion of fraudulent orders, technical difficulties, causes beyond its control, or a past or ongoing dispute.
Online payments on the Website or by phone with the Company are processed through a secure payment platform
in order to ensure the security of transactions and to prevent fraud.
The payment details and banking information provided by the Customer when placing an order
are never transmitted in plain text over the network, nor are they disclosed or stored by the Company.
Article 10: Delivery
Delivery of Products ordered by the Customer is available worldwide.
Delivery in Metropolitan France (including Corsica) is carried out via Lettre Verte (a service of La Poste)
or via the Flex Delivery service offered by GLS.
For orders placed outside France and shipped internationally, delivery is provided by Delivengo Profil (a service of La Poste), GLS’s Business Partner service, or by express courier using DHL Express 24h.
In the context of a pre-order, the Products will be shipped once they have been manufactured.
The Customer acknowledges that, in the event of a pre-order, the delivery time will be extended.
The estimated delivery time is indicated on the product page at the time of purchase
and may be subject to a delay of up to 1 month.
The Company undertakes to inform Customers by email of this delay,
no later than 1 week after the initially scheduled release date.
The delivery time also depends on the volume of pre-ordered products and the preparation time required for shipment.
The Seller shall not be held liable for consequences due to a delivery delay
that is not attributable to the Seller or that is due to a force majeure event.
The Company shall in no event be held liable for any damage that may be caused
or any dispute that may arise from the services provided by La Poste, GLS, or DHL.
In the event of delivery by a carrier requiring an appointment with the Customer,
the carrier will contact the Customer as soon as possible.
The Company shall not be held liable for a delivery delay resulting from the Customer’s unavailability,
after several attempts by the carrier to schedule a delivery.
The conditions, costs, and timelines differ depending on the chosen delivery method and/or location
and may result in an additional charge.
This information and the total amount of the order are clearly indicated at the time the delivery method is selected,
and on the order summary page, as well as during its confirmation.
Products delivered by carrier must be handed over against signature.
For information purposes only, delivery times vary by destination country.
They are generally two (2) to three (3) business days for France, three (3) to seven (7) business days in Europe,
and one (1) to two (2) week(s) for the rest of the world.
These periods begin once the Company has received all information requested from the Customer,
it being specified that the Customer must carefully fill in all required fields on the order form for delivery,
such as their delivery address (full name and address),
as well as any information that may be useful to the Company’s partner delivery service providers,
including email address, telephone number, etc.
The Company shall under no circumstances be held liable for any inability to deliver caused by an error,
inaccuracy, or false information concerning the Customer’s delivery information and details,
and, where necessary, any further delivery that must be made by the Company will be at the Customer’s expense,
who may be contacted by email by the Company for the payment of these additional fees.
If these new delivery fees are not paid,
the Company reserves the right not to proceed with delivering the placed order.
Any delays do not entitle the Customer to cancel the sale, refuse the merchandise,
or claim any damages.
Article 11: Receipt of Products and Transfer of Risk and Ownership
Unless otherwise expressly stated, the transfer of possession of the goods automatically results in the transfer of risk.
Products are delivered to the address indicated by the Customer at the time of order.
The Company disclaims all liability for any delivery delays attributable to carriers,
loss of ordered Products attributable to carriers, or carrier strikes,
it being understood that the risks inherent in transporting Products are borne by the Customer who, in the event of a dispute,
must submit a reasoned claim to the concerned carrier.
In any event, the Customer must, upon receipt of the Products and in the presence of the carrier or delivery person,
verify conformity and make any necessary reservations with the carrier or delivery person in accordance with the law.
The Customer must verify and report any reservation to both the carrier and the Company regarding the delivered Product,
including damaged packaging, items missing, opened package, etc.,
and write any handwritten reservations on the delivery slip.
If there is any doubt about the condition of the package, or if there is an issue with the package and/or the delivered Products,
the Customer must contact the Company by email at order@bigwax.io or by telephone at +33 9 50 14 23 28,
to find an appropriate solution or, where applicable, to proceed with a new manufacturing and delivery,
or a refund if the conditions provided in these T&C are met.
Ownership of the Products ordered is only transferred to the Customer once full payment of the price, including principal, fees, and charges, has been made.
Article 12: Exonerating Circumstances
Bigwax Distribution is released from its obligations upon the occurrence of events constituting force majeure,
fortuitous events, or action by a third party. In this regard, the following are notably considered force majeure or fortuitous events:
-
fire, flood, or any other accident that caused the total or partial destruction of Bigwax Distribution’s stock
and supplies; -
strike, lock-out, without the need to determine who initiated the movement;
-
the occurrence of a natural disaster, war, or pandemic;
-
shortage of power or raw materials resulting from general causes,
such as interruption of transport, interruption of electricity supply, machine breakdown; -
any supply disruption attributable to Bigwax Distribution’s suppliers.
The sales contract between Bigwax Distribution and the buyer is then automatically suspended,
without compensation, from the date of occurrence of the event.
Article 13: Right of Withdrawal
In accordance with Articles L. 121-20 et seq. of the French Consumer Code,
the Customer has the right to withdraw and return the Products ordered on the Company’s Website,
within fourteen (14) clear days from the delivery date of the order,
it being understood that the postmark (or, where applicable, DHL stamp) shall serve as proof.
Should the Customer exercise this right, the Products must be returned by the Customer to the Company,
at the Customer’s expense, via La Poste or a carrier (such as DHL or UPS) at the following address:
Bigwax Distribution, Service Retours, 26 Rue Blaise Pascal 79000 Niort, France.
Products returned by the Customer must be in their original condition,
i.e., in new condition and in the packaging in which they were delivered by the Company.
Once the Products are received in compliant condition by the Company within the specified timeframe,
the Company will automatically refund the Customer by crediting the PayPal account used for payment
or by sending a check to the Customer’s address within thirty (30) days,
from the receipt by the Company of the Customer’s withdrawal request pertaining to the ordered Products,
it being specified that the price refund will cover the amount of the Products ordered by the Customer,
but not the shipping costs, whether those incurred by the Company for sending the Products to the Customer
or those incurred by the Customer for returning the Products to the Company.
Article 14: Product Conformity
The Company undertakes to describe the Products it offers for sale on its Website as accurately as possible.
All information and details relating to the Products provided by the Company for each Product
are those previously communicated to the Company by the Company’s partner suppliers,
from whom the Company acquires said Products.
In this context, the Company can in no way be held liable for any error(s)
or omission(s) relating to the description of the Products offered for sale.
The photographs of the Products offered for sale are provided purely for illustrative purposes.
If a Product ordered by the Customer and delivered by the Company is found to be non-compliant,
the Customer shall be entitled to return it to the Company within a maximum of thirty (30) days
from the date of receipt of said non-compliant Product.
In such cases, the Customer may choose either to be fully refunded for the price of the Product within thirty (30) days
following their complaint and the return of the non-compliant Product or, while supplies last,
to be delivered a new Product identical or similar to the one initially ordered and found to be non-compliant,
it being understood that in this specific case, the costs of returning and possibly re-delivering the non-compliant Product
will be borne by the Company and, if paid in advance by the Customer, will be reimbursed to the Customer
within thirty (30) days from the date the Company receives the non-compliant Product.
This Product conformity warranty is in addition to the right of withdrawal granted to the Customer,
as outlined in Article 13 of these T&C.
Article 15: Liability of the Company
Article 15.1: Basic Warranties
The Company’s liability is limited to the proper performance of its Services, in accordance with the contract and/or the order.
It undertakes to carry out such Services with all due professional diligence, acting in a responsible manner (“bon père de famille”),
and is only bound by a best-efforts obligation.
Nevertheless, in accordance with the legal and regulatory provisions in force,
(notably Articles L. 211-1 to L. 212-2 of the French Consumer Code and Articles 1641 to 1649 of the French Civil Code),
the Customer benefits from a warranty against lack of conformity of the Products, a warranty against hidden defects in the Products,
and a contractual warranty, starting from the delivery of the ordered Products and once full payment of the order has been made.
Products that have been modified or repaired by the Customer,
or by anyone other than the supplier of said product, are excluded from the warranty.
Article 15.1.A: Legal Guarantee of Conformity of Ordered Products
In accordance with the provisions of the Consumer Code in force,
the Company is required to deliver Products that conform to the sales contract
entered into with the Customer when ordering the Products listed on its Website.
The Company may therefore be held liable for any lack of conformity of Products existing at the time of their delivery to the Customer,
for a period of two (2) years from the date the Products are handed over by the Company to the Customer.
If a Product is found to be non-conforming during the aforementioned period,
the Customer may choose to have the Company repair the non-conforming Product
or to request the replacement of the non-conforming Product by the Company,
which must then replace the said non-conforming Product.
However, the Company will not be bound by the Customer’s choice if it is impossible
to replace the declared non-conforming Product,
or if the cost of replacing the non-conforming Product is clearly disproportionate to the value of the Product.
The Customer may demand reimbursement of the price of the declared non-conforming Product
that was returned by the Customer to the Company,
or a partial refund of the price of the Product if the Customer wishes to keep the non-conforming Product,
provided the Customer meets the conditions set out in Article L. 211-10 of the Consumer Code, namely:
-
If the requested solution (i.e., repair or replacement of the non-conforming Product)
cannot be carried out within one (1) month after the Customer’s complaint request,
or -
If the requested solution cannot be implemented without causing major inconvenience to the Customer,
given the nature of the Product or the use for which it is intended.
Reimbursement of a Product declared non-conforming will not be granted if the defect raised by the Customer proves to be minor.
The lack of conformity must be reported to the Company by the Customer in compliance with the contact procedures
set out in Article 15.2 below.
Products that have been modified or repaired by the Customer or by anyone other than the supplier of said Product are excluded from the warranty.
Article 15.1.B: Legal Guarantee Against Hidden Defects of the Ordered Products
The Company is also liable for the warranty covering defects and hidden defects in the Products sold to the Customer,
which render or could render the Product unfit for the use for which the ordered Products are intended.
The Company may therefore be held liable for any defect or hidden defect in the Products
for a period of two (2) years from the date the Products are handed over by the Company to the Customer.
To invoke this warranty, the Customer must report to the Company any defect
or flaw in the Product they have ordered as soon as it appears, by contacting the Company’s customer service department
in accordance with the procedures set out in Article 15.2 hereof.
Return shipping costs for the Products are borne by the Company.
In the event the Customer opts to have the Products replaced under these legal warranties,
the shipping costs for the exchanged Products will be borne by the Company.
Products that have been modified or repaired by the Customer or by anyone other than the supplier of said Product are excluded from the warranty.
Article 15.1.C: Contractual Warranty
Certain products may be covered by a contractual warranty.
Such warranty will be stated on the Product’s descriptive sheet.
The Customer cannot claim a broader warranty than that indicated on the sheet of the Product ordered.
In the event of a problem with the Product, the Customer must retain the purchase invoice issued by the Company
and contact its after-sales service in accordance with the procedures provided for in Article 15.2 hereof.
Products that have been modified or repaired by the Customer or by anyone other than the supplier of said Product are excluded from this warranty.
Article 15.2: Contact for the Implementation of the Above-Mentioned Warranties
For any issue or defect with the order and to invoke the warranties set out in Article 14 of these T&C,
the Customer agrees to make any necessary reservations to the Company as soon as the defect or flaw in the Product appears,
by contacting the after-sales service by email at order@bigwax.io or by phone at +33 9 50 14 23 28,
or via the Company’s contact form, precisely stating the reasons for contacting the Company.
To invoke the warranties set out in Article 15 of these T&C,
the Customer must also send a registered letter with acknowledgment of receipt to the Company at the following address:
Bigwax Distribution, 26 Rue Blaise Pascal 79000 Niort, France
and comply with the Product return conditions as described above.
Article 16: Limitation of Liability
Apart from cases of lack of conformity or hidden defects or contractual warranty provided for in Article 15 of these T&C,
or the right of withdrawal as set out in Article 13 of these T&C,
no subsequent claim and/or reservation will be accepted by the Company after receipt of the Products by the Customer.
Apart from the warranty cases provided for in Article 15 of these T&C,
the Company is only bound by a best-efforts obligation with respect to the Customer,
and if the Customer is dissatisfied for any reason,
they will not be entitled to any compensation other than a refund of their order.
Article 17: Force Majeure
In accordance with Article 1148 of the French Civil Code,
the Company cannot be held liable for the non-performance of any of its obligations under the sales contract,
or for any delay in performing such obligations, nor deemed to be at fault,
if such non-performance or delay is due to the occurrence of an event of force majeure,
where force majeure is defined as “any event that cannot be overcome,
despite reasonable diligence and the Company’s best efforts.”
In particular, all events, facts, or circumstances that are unforeseeable, irresistible, and beyond the Company’s control,
such as natural disasters or strikes by any service provider used by the Company,
are considered cases of force majeure that will not give rise to any liability on the part of the Company.
In the event of force majeure, the Company must inform the Customer within fifteen (15) days
of the occurrence of the event or from the time the Company became aware of it.
A force majeure event will not result in the Company’s liability in the event of any delay in the performance of its Services.
If such force majeure event lasts longer than three (3) months,
either Party may decide to discontinue performance of the concluded contract,
without entitlement to damages or other penalties,
and the portion of the contract already performed will in no event be canceled.
Article 18: Intellectual Property
All elements of the bigwax.io Website and any documents or media necessary for the performance of the Services,
regardless of their nature, are protected by copyright, design and model rights, trademark rights, and patents.
Reproduction of all or part of the bigwax.io Website constitutes infringement within the meaning of the French Intellectual Property Code.
The Customer warrants that they will respect the intellectual property rights owned by the Company
and undertakes not to use any of the Company’s rights without its express consent.
The Customer warrants to the Company that all information provided by the Customer
complies with the legal provisions applicable in the country where the ordered Products are marketed.
Article 19: Personal Data
The personal data concerning the Customer are necessary for managing their orders
and for the commercial relationship between the Customer and the Company.
They will be transmitted to the companies involved in these relationships, such as those in charge of manufacturing,
executing services and orders for their management, execution, processing, sending of orders, etc.
These data will also be kept for security purposes, in order to comply with legal and regulatory obligations,
as well as to enable the Company to tailor the services Bigwax Distribution
offers to its Customers and the information addressed to them.
The Customer agrees to provide only accurate, up-to-date, and complete personal information when interacting with Bigwax.
The Customer is informed that any false declaration may result in civil and/or criminal sanctions.
Depending on the choices made by the Customer when entering into the contract with the Company,
the Customer may receive offers from Bigwax and/or from third-party companies contractually related to Bigwax.
The Customer may at any time request not to receive such offers by sending an email to order@bigwax.io.
Article 20: Right of Access, Rectification, and Objection
In accordance with the French Data Protection Act of January 6, 1978, the Customer has, at any time, the right of access,
rectification, and objection to all personal data by writing a letter and providing proof of identity to:
Bigwax Distribution, 59 rue Jean-Pierre Timbaud, 75011 Paris, France
indicating their full name, first name, email address, contact details, and Customer references.
The Customer’s request must be signed and accompanied by a photocopy of a form of ID bearing the Customer’s signature
and must specify the address to which the Company’s response should be sent.
Such response will then be provided to the Customer within two (2) months following receipt of the request.
Additionally, your files will be archived for two (2) years.
If you wish to retrieve them, please let us know by email at order@bigwax.io.
We will send them to you if they are still in our possession.
Pursuant to the Law of January 6, 1978, the Company has filed a simplified declaration NS 48
and has undertaken to comply with this declaration with the CNIL (French Data Protection Authority).
The Company undertakes not to disclose to third parties any information communicated by the Customer on the Website.
Such information is confidential.
It will only be used to strengthen and personalize the communication between the Customer and the Company,
particularly through informational emails.
Accordingly, the Company does not sell, market, or rent the Customer’s personal data to third parties.
The Customer may contact the Company at any time to object to the use of their personal data recorded by the Company.
To do this, simply send a message via the Website’s contact page.
Article 21: Contract Severability
Should one or more clauses of these T&C become null, unenforceable, or inapplicable,
the validity and enforceability of the other clauses of the T&C shall not be affected.
Article 22: Governing Law and Disputes
The language of these T&C and of the sales contracts is French.
These T&C are governed by French law and shall be interpreted
and performed in accordance with French law in force on the day the Customer places the order.
In the event of a dispute, the Parties agree to make every effort to find an amicable solution
before initiating any legal proceedings in the competent courts.
Any dispute that may arise between the Company and the Customer regarding the placement of an order, or the performance
or interpretation of these T&C, shall be subject to the exclusive jurisdiction of the competent courts of Niort.